Asiakaspalvelun ruotsi

Good customer service makes for satisfied customers. If they get friendly, polite, and professional service in their own language, they are ever more likely to come again. Asiakaspalvelun ruotsi provides you with the tools to flex your customer service skills in Swedish.

The training is for level A2 and up. The focus is on either internal or external customers according to your needs.

Banking English

Money matters, to corporate and private clients alike. Whether the need is for financing, investment advice or daily banking affairs, you always tailor the solution. The tools provided in Banking English allow you to focus on the best interests of your client.

Business Writing

Tend to the needs of your readers – their time is as limited as yours. Putting your message into a reader-friendly format will garner praise, response and success. Business Writing – writing clear, concise and correct.

English for Engineering

Engineering is all about putting parts together and getting output of consistent quality. English for Engineering allows you to do the same with the English language. Learn the language of engineering to facilitate communication.

The training is for level A2 and up.

English for Human Resource Management

In a world of global prospects, HR has truly international dimensions. Supporting the staff and the organization through constant change, evolution and development raises the bar on language skills. English for Human Resource Management – competence development for HR professionals.

English for Insurance Business: Earnings-Related Pension

Each nation has its own unique pension system. The training Earnings-Related Pension delves deep into the specifics and the peculiarities of the Finnish system – enabling you to communicate about the system, the benefits and the processes with Finnish residents as well as international colleagues and other stakeholders.

The training has been developed in close co-operation with the Finnish Centre for Pensions.

English for Insurance Business: Insurance as a Business

The Insurance business constantly evaluates and re-evaluates risks, damages, processes and clients. The training Insurance as a Business showcases insurance language from a business perspective. Highlights include organizations, processes and the business itself.

English for Ledger Keepers

English is the language of international business. Nowhere is this as evident as within financial administration. English for Ledger Keepers puts the focus the language of ledgers, invoices, and payments.

English for Payroll

In a world of global work opportunities, payroll has gotten international dimensions. To an increasing documentation and communication on issues such as benefits, compensation, pay, holidays, taxes and working hours is done in English. English for Payroll puts the focus the terminology you need.

English for Projects

Nowadays projects are virtually international by definition; with project team members located in different countries. Communication and documentation – that is: language – is the most important tool for the project team. Without pertinent language skills milestones and budgets are that much harder to meet. English for Projects provides you with both project management terminology and the situational language skills you need.

English for Real Estate: Financial Administration

Real estate business is international business. Nowhere is this as evident as within the financial administration. The training puts the focus on the financial language of real estate.

English for Real Estate: Negotiating

The outcome of a negotiation depends on the input. Using the right language to present arguments and counter-arguments; soften your message; and elicit information, you persuade, bargain and get results that benefit both your and your counterpart. English for Real Estate: Negotiating helps you drive a hard bargain.

English for Real Estate: Real Estate – Properties and Business

Real estate business is global business. With international stakeholders, using pertinent language lends you credibility. The training Real Estate – Properties and Business puts the focus on the properties, the stakeholders and the use of real estate.

English of Financial Statements (IFRS)

The rules of the International Financial Reporting Standard aim for clarity, transparency and unambiguity. The training English of Financial Statements (IFRS) presents you with terminology you need.

English on the Phone

No matter where you work, speaking English on the phone is a skill in demand. English on the Phone provides you with the tools you need, allowing you to deliver your message clearly and politely. Then you can focus on dealing with the actual issues.

E-posta på svenska

Emails have far reach – in an instant your message goes around the world. Your message should be conveyed just as fast – clearly, yet politely; efficiently, yet thoroughly. The training E-posta på svenska lets you put theory into practice, spearheading e-communication at your workplace.

Financial English

Business means global, global means English. Financial English allows you to talk about corporate financial issues with confidence. The training is delivered in three sets, allowing you to Focus on Financial Perfomance; Focus on Solvency and Solidity; or Focus on Shareholder Issues.

Green English

Can you speak green English? The environment matters to us all; environmental concerns permeate organizations and society as a whole. Green English provides you with the language you need to join the global debate.

Language for Customer Service – Asiakaspalvelun englanti

Good customer service makes for satisfied customers. If they get friendly, polite, and professional service in their own language, they are ever more likely to come again. Language for Customer Service provides you with the tools to flex your customer service skills in English.

The training is presented in two versions: one for level A2 and one for level B1 and up. The focus is on either internal or external customers according to your needs.

Language of Meetings

The value of a meeting is measured by the results it produces. Results arise when there is a productive meeting of minds, concerns, interests and people – in short: communication. With the Language of Meetings you can rise to the challenge.

Language of Negotiations

The outcome of a negotiation depends on the input. Use the right language to present arguments and counter-arguments; soften your message, learn how to elicit information, persuade, bargain and get results that benefit both you and your counterpart. The Language of Negotiations helps you drive a hard bargain.

Language of Presentations

An effective presentation is a well-balanced mix of content, structure and delivery. When your presentation hits the right English notes, your audience is more likely to tune into your message. Using the tools of Language of Presentations your message can transcend the boundaries of language.

Medical English

When sick, ill or injured, we are at our most vulnerable, putting our trust in health care professionals. Rising to the challenge, health care professionals aim for clarity and unambiguity when tending to patients. Using language both clear and precise, Medical English provides the tools required to talk with the patient.

Nummerupplysning på svenska

When calling the directory assistance, customers expect to promptly get the information they need. Communication flow must be fast, clear and effortless for the caller. Nummerupplysning på svenska provides you with the language you need to satisfy customer needs, be it contact information or for example driving instructions.

The training is for level A2 and up.

Präsentationen auf Deutsch

An effective presentation is a well-balanced mix of content, structure and delivery. When your presentation hits the right German notes, your audience is more likely to tune into your message. Using the tools of Präsentationen auf Deutsch your message can transcend the boundaries of language.

Scientific Writing

Write in a manner that lends your research credibility while simultaneously ensuring that your reader “gets it”. Scientific Writing helps you manage common challenges such as verbosity, word choice, grammar, and punctuation. Striking a balance between clear and credible, your writing gets the attention and the results it deserves.

Småprata på svenska

Speaking Swedish – or smart talking in Swedish? Are your Swedish speaking skills taking you where you want to? Networking, exchanging ideas and building relationships promote your professional development; skills and competence thrive on the exchange of information, know-how, resources – and therefore on communication. Småprata på svenska allows you to find a path through the wildest of conversational jungles.

Social English for Business

Speaking English – or smart talking in English? Are your English speaking skills taking you where you want to? Networking, exchanging ideas and building relationships promote your professional development; skills and competence thrive on the exchange of information, know-how, resources – and therefore on communication. Social English for Business allows you to find a path through the wildest of conversational jungles.

Suomen kielenhuolto

To borrow from the old adage, "It's often not only what you say, but how you say it." Suomen kielenhuolto focuses on the latter, helping you to write with clarity and lucidity using grammatically correct language that conforms with modern lexical usage and syntax of Finnish.

The Suomen kielenhuolto product family is targeted at native or native-level speakers of Finnish.

Svenska för försäkringsbranschen: Arbetspension

The Finnish pension scheme is a unique system. The training Arbetspension delves deep into the specifics and the peculiarities of it – enabling you to communicate about the system, the benefits and the processes with Finnish residents as well as Scandinavian colleagues and other stakeholders.

The training has been developed in close co-operation with the Finnish Centre for Pensions.

Svenska för försäkringsbranschen: Personskador

When a client suffers personal injury, the matter is naturally deeply personal. As a claims handler you have to tread a path through events, documents and paragraphs. The Personskador training provides you with the terminology you need to ascertain the facts about the damages and the treatments, in order for you to make an informed decision regarding the claim.

Svenska på banken: Kassaservice

Friendly and fast service is the aim of all cashiers working in banks. Using the bag of language tricks offered by Kassaservice, you can deliver service with confidence as well as a smile.

Svenska på telefon

Speaking Swedish on the phone is a skill in demand. Svenska på telefon provides you with the tools you need, allowing you to deliver your message clearly and politely. Then you can focus on dealing with the actual issues.

Vårda på svenska

When sick, ill or injured, we are at our most vulnerable, putting our trust in health care professionals. Rising to the challenge, health care professionals aim for clarity of message when tending to patients. Using language which is both clear and precise, Vårda på svenska provides the tools required to communicate with the patient.

The training is for level A2 and up.

Verhandlungen auf Deutsch

The outcome of a negotiation depends on the input. The outcome of a negotiation depends on the input. Use the right language to present arguments and counter-arguments; soften your message, learn how to elicit information, persuade, bargain and get results that benefit both you and your counterpart. Verhandlungen auf Deutsch helps you drive a hard bargain.

Writing Emails

Emails have far reach – in an instant your message goes global. Your message should be conveyed just as fast – clearly, yet politely; efficiently, yet thoroughly. The training Writing Emails lets you put theory into practice, spearheading e-communication at your workplace.